Privacy Policy for Pic N Snack

Effective Date: 12 July 2026

At Pic N Snack, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (picnsnack.com or any subdomains), place an order, or interact with us.

1. Who We Are
Pic N Snack is a UK-based online sweet shop operated by:

Pic N Snack  
77 Blackpool Road  
Poulton-Le-Fylde  
Lancashire, FY6 7QB  
United Kingdom  

Email: picnsnack@gmail.com

2. Information We Collect
We may collect the following types of information:

- Personal Identification Data: Name, billing and delivery address, email address, phone number, date of birth (if provided).
- Order and Transaction Data: Details of products you order, payment information (processed securely via third-party providers), order history.
- Technical Data: IP address, browser type, device information, login data, and cookies.
- Marketing Data: Your preferences for receiving marketing communications from us.
- Customer Service Data: Correspondence and feedback you provide.

We do not knowingly collect data from children under 16 without parental consent.

3. How We Use Your Information
We use your personal data for:
- Processing and delivering your orders
- Managing your account and providing customer service
- Sending order confirmations, delivery updates, and important service messages
- Improving our website and customer experience
- Marketing (only with your consent or where permitted by law)
- Complying with legal obligations (including food safety and tax requirements)

4. Legal Basis for Processing (UK GDPR)
We process your data based on:
- Contract performance (to fulfil your orders)
- Legitimate business interests
- Legal obligations
- Your consent (where required, e.g. for marketing)

5. Sharing Your Information
We may share your data with:
- Payment processors (e.g. Stripe, PayPal)
- Delivery and shipping partners
- IT and hosting service providers
- Legal authorities when required by law

We do not sell your personal data to third parties.

6. International Transfers
As we serve customers worldwide, some of your data may be transferred to countries outside the UK. We ensure appropriate safeguards are in place (such as Standard Contractual Clauses) to protect your information.

7. Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes outlined above or as required by law (typically up to 6 years for accounting and tax purposes).

8. Cookies and Tracking
Our website uses cookies to enhance your browsing experience, analyse site traffic, and personalise content. You can manage cookie preferences through your browser settings.

9. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Data portability
- Withdraw consent at any time (where consent is the legal basis)

To exercise any of these rights, please contact us at picnsnack@gmail.com.

10. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

11. Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.

12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us: Email: picnsnack@gmail.com

Address: Pic N Snack, 77 Blackpool Road, Poulton-Le-Fylde, Lancashire, FY6 7QB, United Kingdom