Shipping Delivery Policy
Shipping & Delivery Policy for Pic N Snack
Effective Date: 12 July 2026
Thank you for shopping with Pic N Snack. This policy explains how we ship your orders worldwide.
1. Processing Time
- Orders are usually processed and despatched within 1–2 business days (Monday to Friday).
- During busy periods or sales, processing may take slightly longer.
- Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Carriers
We primarily use:
- Royal Mail (UK & International)
- Parcelforce (UK & selected international routes)
We may use other reputable carriers depending on destination, package size, weight, and service availability.
3. Delivery Destinations & Times
We ship to most countries worldwide.
| Region | Estimated Delivery Time | Notes |
|---|---|---|
| United Kingdom | 1–3 business days | Tracked options available |
| Europe | 3–8 business days | May vary by country |
| USA / Canada | 7–14 business days | Subject to customs |
| Australia / NZ | 10–20 business days | Longer due to distance |
| Rest of World | 7–25 business days | Varies significantly |
Important: These are estimated times only. We cannot guarantee exact delivery dates.
4. Shipping Costs
- Shipping costs are calculated at checkout based on weight, destination, and chosen service.
- Free shipping may be available on qualifying orders (e.g. over a certain amount in the UK).
- Additional charges may apply for remote areas or large/heavy orders.
5. Customs, Duties & Taxes (International Orders)
- For orders outside the UK, you are responsible for any customs duties, import taxes, VAT/GST, and local charges.
- These are not included in the product price or shipping cost and must be paid by you directly to your local authorities.
- We are not responsible for delays caused by customs clearance.
6. Tracking & Delivery Updates
- A tracking number is provided for most orders.
- You can track your package using the link in your despatch confirmation email.
- We are not responsible for delays after the package has been handed over to the carrier.
7. Delivery Issues
- Incorrect Address: If you provide an incorrect or incomplete address, you may be responsible for additional shipping costs to re-deliver.
- Failed Delivery Attempts: The carrier may leave a card or attempt redelivery. After failed attempts, the parcel may be returned to us. You will be responsible for return shipping and re-delivery costs.
- Lost or Damaged Parcels: Please contact us if your order has not arrived within a reasonable time. We will investigate with the carrier.
8. Contact Us
For any delivery-related questions, please email us at picnsnack@gmail.com with your order number.
We aim to respond within 48 hours (Monday–Friday).